Refund policy

Return

We have a 90-day return policy for items where personalization was either not required or not requested. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@28collective.com. To help speed things along, please attach pictures or a description of the issue in your email to us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Customer may be required to take their package to a UPS or FedEx drop off location.

Items sent back to us without first requesting a return and receiving confirmation from us will not be accepted. In the case of an item being sent back without approval, the customer will be responsible for providing a shipping label to have the item sent back to them. We will hold the item for 30 days from the time we receive it. If no shipping label is provided by the customer within 30 days, we will dispose of the item.

 

Damaged or Defective Products

28 Collective stands behind all orders we receive. We guarantee these orders will be shipped with accurate personalization and will be free of damage or defects. We are not responsible for errors in the personalization that were submitted by the customer. If an item is found to be damaged or defective in any way, we will promptly issue a replacement or a refund.

If you believe your item has incorrect personalization, damage or is defective, please reach out to us immediately at support@28collective.com. Please provide photo proof of any issues with your order. We will review requests for a replacement or refund up to 30 days after the item is received by the customer. If it is outside of the our 30-day window, the request will no longer be considered.