You can email us at support@28collective.com or call us at 724-295-0155. You can also chat with us with the online chat located at the bottom right corner of our website.

If production has not already started on your product, you may change or cancel your order. If production has begun, we can not change or cancel your order as the personalization process has already started. Please contact us at support@28collective.com or (724) 295-0155 to inquire about changing or cancelling your order.

Yes, we do offer bulk discounts. Pricing will depend on product and quantities. Please contact us at support@28collective.com to discuss bulk pricing.

We do not currently offer gift wrapping, but you can rest assured that our simple, yet attractive packaging will make your recipient feel special. We package most products in a branded box, and then we carefully place it in the box in such a way that creates a great presentation upon opening. We include packing slips in each package that allows you to include a personalized gift message to the recipient.

No, we do not include pricing on our packing slips. Our packing slips will include shipping information, as well as a space for a personalized gift message that may be added at checkout.

We currently ship to the United States and Canada.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We know you’re excited to receive your personalized gifts! That’s why we have streamlined our order and production processes to get them to you as quickly as possible. In most cases, orders that are placed before 12pm EST on normal business days (Monday – Friday) will ship on the same day. If your order was placed after 12pm EST, please allow one (1) business day for your order to ship. Please note that in some situations, this timeframe may need to be adjusted. If you are concerned with the delivery time, please reach out to us at support@28collective.com and we can provide you an estimate on production and delivery time.

If you need to change the shipping address, please contact us immediately. If we have not already shipped the item, we can change the address. If we have shipped the item, please contact the shipping service (USPS or Fedex) to reroute the package. We do not accept return to sender packages.

Yes! Expedited shipping options are available at checkout. You can also contact us to determine which shipping option you'll need to select in order to receive the product by a specific date.

If you have not received your package but the tracking number says it was delivered, please check all places it could have been left including all doors, mailboxes, apartment/condo mail centers and neighbors. If you still cannot locate it, please contact delivery service first. They may help you located it or ask you to contact us to file a claim.

If you have not received your package in the estimated time frame or your tracking number says "pending," please contact us as soon as possible.

All missing or delayed deliveries must be reported within 30 days after the order was purchased. If buyer provides an incorrect address that results in a lost package or return to sender, the buyer is responsible for all additional shipping fees.

Absolutely nothing! 28 Collective is proud to offer free personalization, every day. Personalization is what we do best and we are happy to offer this service for free. And, when we say free, we mean free. We don’t hide the personalization cost in a “handling fee” that is thrown in during checkout. 

Our laser engraved products, including cutting boards, serving trays, picture frames and glassware, can be customized with a logo. However, we are unable to embroider a logo on our aprons, blankets, bags and linens.

We want every gift to be unique, so most of our designs require names and/or dates to be entered. If you wish to purchase a product without personalization, contact us at support@28collective.com and we can help you with this process.

The fonts we use in our designs support most characters on a standard keyboard. However, there are a few symbols and special characters that are not supported. The best way to find out if a symbol or character is supported is by typing it into our personalization tool. The live preview will show how the symbol or character will appear on your product. If you like how it looks, then you are free to use any symbol or character you wish.

In most cases, yes. Simply text the desired change in the "Additional Comments" box on the products page.

Yes! Just contact us at support@28collective.com to discuss design details and pricing.

We do not automatically send proofs. However, you may request a proof by sending us a message or adding a note to your order.*

*Orders that receive a proof, must approve the proof within 24 hours or we will cancel the order.

If we are at fault for the error in personalization, we will replace or refund you order. If this happens, please contact us with photos of the product you received.

Keep in mind, what you enter in the personalization box is what we will use. If the error was the fault of the customer, we may offer a discount code for a replacement.

To ensure a quick turn-around time, we process our orders soon after they are placed. If you need to make a change to your order, please contact us immediately. If we have not yet processed the order, we may be able to make changes. However, if the order has already been created, we will not be able to make any changes.

We can only accept returns for items that have a manufacturer defect, or for items that have an error in personalization caused by 28 Collective. To initiate a return, please contact support@28collective.com.