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Free Personalization + Free Shipping
Free Personalization + Free Shipping
Frequently Asked Questions
General
How can I contact you?
 

You can email us at support@28collective.com or call us at 724-295-0155. You can also chat with us with the online chat located at the bottom right corner of our website.

 
How do I change or cancel my order?
 
 
Do you offer bulk discounts?
 
 
Do you offer gift wrapping?
 
 
Do your packing slips include prices?
 
 
Shipping
Where do you ship to?
 

We currently only ship within the United States.

 
What shipping carriers do you use?
 
 
How long will it take for my order to ship?
 
 
Can I change the shipping address after the order is placed?
 
 
Do you offer expedited shipping options?
 
 
I never received my order. What should I do?
 
 
Do you ship to international addresses?
 
 
Personalization
How much does it cost to personalize an item?
 

Absolutely nothing! 28 Collective is proud to offer free personalization, every day. Personalization is what we do best and we are happy to offer this service for free. And, when we say free, we mean free. We don’t hide the personalization cost in a “handling fee” that is thrown in during checkout. 

 
Can I add a logo to one of your products?
 
 
Can I order an item without personalization?
 
 
Can I use symbols and special characters in my personalization?
 
 
Can I make changes to parts of the design that are not personalizable?
 
 
Do you offer custom products?
 
 
Will I receive a proof of my order before it ships?
 
 
I received my order and the personalization is wrong. Will you send me a new item?
 
 
Can I change the personalization details after I placed the order?
 
 
Returns
What's your return policy?
 

We can only accept returns for items that have a manufacturer defect, or for items that have an error in personalization caused by 28 Collective. To initiate a return, please contact support@28collective.com.

 
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