Free shipping on orders over $50 | Free Personalization

FAQ

Placing an order

How long will it take for my order to ship?

We know you’re excited to receive your personalized gifts! That’s why we have streamlined our order and production processes to get them to you as quickly as possible. In most cases, orders that are placed before 12pm EST on normal business days (Monday – Friday) will ship on the same day. If your order was placed after 12pm EST, please allow one (1) business day for your order to ship. Please note that in some situations, this timeframe may need to be adjusted. If you are concerned with the delivery time, please reach out to us at support@28collective.com and we can provide you an estimate on production and delivery time.

Can I order an item with a custom design?

Yes! Just contact us at support@28collective.com to discuss design details and pricing.

Do you offer corporate gifts?

Yes! We can put a company logo or employee name on most of our products. We also offer bulk discounting based on quantity. Contact us at support@28collective.com to discuss design details and pricing.

Do you have bulk discounts?

Yes, we do offer bulk discounts. Pricing will depend on product and quantities. Please contact us at support@28collective.com to discuss bulk pricing.

Can I order an item without personalization?

We want every gift to be unique, so most of our designs require names and/or dates to be entered. If you wish to purchase a product without personalization, contact us at support@28collective.com and we can help you with this process.

How much does adding personalization cost?

Absolutely nothing! 28 Collective is proud to offer free personalization, every day. Personalization is what we do best and we are happy to offer this service for free. And, when we say free, we mean free. We don’t hide the personalization cost in a “handling fee” that is thrown in during checkout. 

Can I use symbols and special characters in my personalization?

The fonts we use in our designs support most characters on a standard keyboard. However, there are a few symbols and special characters that are not supported. The best way to find out if a symbol or character is supported is by typing it into our personalization tool. The live preview will show how the symbol or character will appear on your product. If you like how it looks, then you are free to use any symbol or character you wish.

Do you offer gift wrapping?

We do not currently offer gift wrapping, but you can rest assured that our simple, yet attractive packaging will make your recipient feel special. We package most products in a branded box, and then we carefully place it in the box in such a way that creates a great presentation upon opening. We include packing slips in each package that allows you to include a personalized gift message to the recipient.

Does the packing slip include pricing information?

No, we do not include pricing on our packing slips. Our packing slips will include shipping information, as well as a space for a personalized gift message that may be added at checkout.

Do you offer coupon codes or discounted shipping?

Yes, on occasion we run promotions and coupon codes. The best way to find out about any current promotions is to sign up for our newsletter.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Discover, and American Express). We also offer PayPal Express Checkout.

What if I have trouble placing my order?

If you are experiencing any difficulty placing an order, you can call us at 724-295-0155 or email us at support@28collective.com.

Will I receive an order and shipping confirmation?

Yes! We will send you both an order and shipping confirmation email that will include all of the details to keep an eye on the progress of your order.


 

Shipping

What delivery service do you offer?

We have partnered with FedEx for our delivery. We currently offer FedEx Home Delivery and SmartPost service. With Home Delivery, FedEx will deliver the package straight to your door. This is a 2 – 4 day service depending on how far you are from our warehouse located in Freeport, PA. With SmartPost, FedEx delivers your package to your local post office and then the post office delivers the package to your door during their daily run. This is a 2 – 7 day service depending on how far you are from our warehouse located in Freeport, PA. You will see live shipping costs during checkout to help you decide which service is right for you.

How long will it take to get my package?

It depends on which delivery service you select, as well as how far your shipping address is from our warehouse located in Freeport, PA. If your order is placed before 12pm EST, it will most likely ship the same day. However, if your order is placed after 12pm EST or needs additional time, please add one day of production to your estimated ship date. If you require an exact delivery day, feel free to contact us at support@28collective.com and we can provide that for you.

Can I ship overnight?

In certain situations, we can offer overnight shipping. Please contact us at support@28collective.com to see if this option is available for your order.

What are your shipping rates?

We have partnered with FedEx to receive discounted shipping rates. We pass those discounts onto you so that we can make it as affordable as possible to receive your personalized gifts no matter where you live. The final shipping cost is calculated based on destination, weight, and size. Accurate shipping costs can be seen by providing your zip code on the Cart page.

Do you ship to everywhere in North America?

Currently, we are only shipping orders to the contiguous United States, which excludes Alaska and Hawaii.

Do you ship to international addresses?

No, we do not currently ship to international addresses.


 

After order is placed

How do I check the status of my order?

You can check the status of your order by logging into your customer account and viewing the My Orders page.

Do you guarantee your products?

We guarantee our products against manufacturer defects, and for any errors in the personalization process that were caused by 28 Collective. Please take the time to carefully review your personalization before checking the “Approve Personalization” button. 

I am not happy with the color or grain of the wood in my cutting board. Can I return it for a refund or replacement?

Our cutting boards, butcher blocks, and serving trays are made from natural wood that has not been altered in any way, aside from applying a finish. Because each species, tree, and board has its own unique characteristics, no two boards will look alike nor will they engrave the same. That said, we cannot guarantee a specific color or grain pattern. Additionally, due to this variance in the wood, we cannot accept returns or issue refunds based on the color of the wood or engraving.

Can I change or cancel my order?

If production has not already started on your product, you may change or cancel your order. If production has begun, we can not change or cancel your order as the personalization process has already started. Please contact us at support@28collective.com to inquire about changing or cancelling your order.

How do I return an item?

We can only accept returns for items that have a manufacturer defect, or for items that have an error in personalization caused by 28 Collective. To initiate a return, please contact support@28collective.com.

Is your website secure?

Yes! We take website security very seriously. We do everything we can to ensure your information is kept safe from attackers.